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— Policy

AI Policy built for real dealership operations.

CoreSoft uses AI to accelerate decisions, reduce manual work, and improve consistency. That only matters if the systems stay accountable, understandable, and safe in live automotive workflows.

This policy explains how we approach AI across CoreBuy, CoreConnect, and CoreRecon. It reflects a practical operating principle: AI should help teams move faster and make better calls, not hide logic, create avoidable risk, or remove human judgment where it still matters.

Purpose and scope

We use AI to support dealership workflows such as inventory acquisition, lead engagement, and reconditioning visibility. The goal is to improve speed, relevance, and consistency inside those workflows while keeping operators in control of final business decisions.

Human oversight

CoreSoft products are designed to assist teams, not replace operational accountability. Users remain responsible for pricing decisions, customer communications, compliance obligations, and final workflow actions taken by their store.

  • AI recommendations should be reviewed in business context before action.
  • Teams can override suggested outputs when dealership policy or judgment requires it.
  • We aim to make product behavior understandable enough for operators to trust or reject it.

Data use principles

We limit data handling to what is needed to deliver product functionality, maintain service quality, and support legitimate business operations. Data access is restricted by role, system need, and operational safeguards.

  • We do not use customer data casually or outside defined product purposes.
  • We work to reduce unnecessary retention and exposure of sensitive information.
  • We expect integrations and downstream systems to meet reasonable security and operational standards.

Accuracy and limitations

AI outputs can be probabilistic and may be incomplete, stale, or wrong. For that reason, product outputs should be treated as decision support, especially when workflows affect pricing, customer commitments, compliance, or operational timing.

Operational safeguards

We evaluate AI-powered features before rollout, monitor them in real usage, and adjust them when they create poor outcomes or unclear operator behavior. We prioritize workflows that are measurable, reversible, and aligned to the dealership's actual process.

Questions

If you have questions about how AI is used in a specific CoreSoft product, contact us at sales@coresoft.tech.

This page is a general product policy summary, not legal advice or a substitute for dealership-specific compliance review.